30 day money back guarantee

Food

We hope that your cat will love our food, but we understand it's a risk when buying a new food - ultimately, you can't control if your cat will eat it!

We offer 100g sample bags of our food with a 30 day money back guarantee.

Here's how it works:

• Valid on 100g sample bags only up to a maximum of 3 sample bags
• Only valid on your first order
• If your cat doesn't like our food, we'll refund you 
• Email us at help@tippaws.com to initiate a refund
• Valid for 30 days from the date you placed the order
• Note, if you used Express or Next Day delivery then we are sorry but we can't refund the delivery fee
• If you used standard delivery then shipping was free anyway

Litter

We're confident that you will love our food as much as we do, but we in some circumstances cats may reject new litter, so we offer a 30 day money back guarantee.

Here's how it works:

• Valid on 6L bags only (i.e. not valid on multi-bag purchases)
• Only valid on your first order
• Email us at help@tippaws.com for a returns label
• Send it back to us
• Once we receive the litter, we'll issue you a full refund 
• Valid for 30 days from the date you placed the order
• Note, if you used Express or Next Day delivery then we are sorry but we can't refund the delivery fee
• If you used standard delivery then shipping was free anyway